Quality Assurance Statement
The aim of Orkney Paving and Garden Ornaments is to build and maintain a Customer base, based on mutual trust and co-operation. To achieve this the Company actively encourages a caring environment listening and understanding a Customer's needs in order to establish a positive business relationship. The objective is to retain the Customer for the long term.
A quality system is in place within the Company in order to achieve the following objectives.
Safe Methods Of Working
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All operatives have been trained and made aware of their responsibilities both to themselves, their colleagues and members of the public. Operatives are made aware of method statements, which out-line any specific hazards related to a contract. Operatives are encouraged to be pro-active relating to site safety.
High Standards Of Workmanship
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Operatives are trained in their specific field and are encouraged to take responsibility for their work, completing it efficiently, and in line with Company standards. The required standards and systems of work are explained to all operatives by management with site visits undertaken daily to ensure compliance.
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Should the Customer believe there is cause for complaint it is Company policy to investigate the matter immediately. If justified, action is taken as quickly as possible to rectify the situation with minimum inconvenience to the Customer. Procedures and systems are in place to facilitate compliance of this policy.
QUALITY / RELIABILITY / VALUE FOR MONEY.
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